Students will learn what a NOC is, how it functions and what are the core skills needed to get in and be successful at the NOC. They will learn about the tools and techniques needed on a daily basis to maintain the NOC environment. They will also learn what kind of background they need to have in order to get hired and once hired what are the things that they can learn to make themselves more marketable for their future roles.
I will go through the daily activities of the NOC performed during all three shifts. In particular I will focus on the monitoring and troubleshooting aspect along with the escalation issues and process of how to initiate the escalation process.
What do you need in order to gain the most from this course:
Actionable items:
During the course you students will also get tips on: