How to Become a Workplace Coach: Maximising Performance

Welcome to How to Become a Workplace Coach: Maximising Performance - it's designed to build on How to Become a Workplace Coach: The Fundamentals (also found on Udemy) and further extends coaching skills, tools and techniques to manage workplace performance effectively - and to address under-performance with confidence.

The programme is divided into short video’s:

We’ll start by looking at the pleasure and pain theory of motivation and I'll give you some examples of how coaching taps into our desire to achieve success (pleasure) and our desire to avoid failure (pain).

We'll then look at the key principles and processes of performance management and how using the OSCAR model helps to deliver these processes effectively and consistently.

I'll introduce you to a visualisation tool to enable effective coaching conversations to evaluate performance - it's called the Performance Wheel and it's a downloadable document you can use immediately.

We'll look at coaching in relation to other styles of management and why coaching fits so comfortably along the complete spectrum of management styles - from delegating right through to directing.

We'll then revisit questioning skills and explore how these questions need to be personalised for you and the context of the environment you work in and the people you work with. We'll look at the 6 levels of listening - a framework for you to evaluate and review how effective your listening is and to think about how your listening skills could be improved.

As a manager you will need to give performance feedback - and want to receive feedback on your own performance. I'll introduce you to some feedback techniques that sit comfortably with a coaching approach.

We'll then look at how a coaching style of management supports building rapport and better relationships with our colleagues.