ServiceNow Primer- Admin & CIS ITSM Specialist Exam Prep

Test Description

This test aims at covering the ServiceNow Fundamentals & ServiceNow Implementation Concepts with focus on ITSM modules and gives a transparent view to check your mastery of ServiceNow  and essential knowledge necessary to manage the configuration, maintenance and administration of the ServiceNow Platform.

Exam Structure

In total you get access to most important and tricky 100 questions which closely represents the difficulty of questions asked in actual test.

The exam is divided into two practice tests . Practice test-1 consists of 60 questions to be completed in a 90-minute time period. The following table shows the  knowledge domains measured by Practice test -1 ( which is for Certified System Administrator) and the percentage of questions represented in  each domain.

1 . User interface and Navigation:  20%
2 . Users and Tasks : 10%
3 . Data Administration: 30%
4 . Service Automation : 20%
5 . Introduction to Scripting and Development : 20%

Practice test-2 consist of 40 questions to be completed in 60-minute time period. The following table shows the concepts measured by Practice test-2 ( which is for CIS-ITSM Specialist Exam):

1 . Incident Management:  25%
2 . Change Management : 25%
3 . Problem & Knowledge Management: 20%
4 . Request Fulfilment : 25%
5 . Configuration Management Database : 5%

In addition, Practice test-2 also consist of implementation specific questions covering learning domains such as  Engagement Methodology and Project Planning, Core System Setup, Security, Tuning and Performance & Configuration as well.

Why this test is different from others?

The questions framed in this test is curated from over 80+ individuals who have taken up the test in past and have been successful. None of the questions in the test are repeated unlike other tests and the questions covered in this test won't be available anywhere on the internet. So yes, you can be relaxed that you are buying value for your money :-)

In addition this is the only test where you will find questions based on latest releases (Kingston & London) and on features like Service Portal, Connect Chat, Dependency Views and many more which are recent additions to the ServiceNow platform. This will not only help you to be prepare better but also help you identify your weak areas where you can focus on before appearing for actual test.

Each of the question carries a detail explanation for the right answer marked , so while reviewing the test, it also gives you opportunity to learn in the right way,

Who should take it?

This test is designed for professionals who have basic knowledge of ServiceNow and have some hands on experience with admin tasks within ServiceNow. Even if you are a newbie, you can still take the test to identify your weak areas and test your concepts that you have learned so far.

What this test doesn't guarantee?

This test is just an attempt to make you well verse with the ServiceNow system and test your concepts. It is by no means any guarantee that you'll pass in actual test as its dependent on lot of variables, which no one can  predict. However, with our internal experience, any individual who have gone through these questions in past had an really easy time cracking the test. Kindly note this is not a instructor led course and this will only give you access to questions, similar to what appears in actual test.