Exam Purpose and Audience
ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.
The ServiceNow CIS-ITSM Quebec Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release, and how these interact with existing functionality. The ServiceNow CIS-ITSM Delta exam is only available to currently certified individuals within 15 days after the Quebec release's general availability date.
Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credential current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.
Exam Scope
Incident Management
Problem Management
Change and Release Management
Knowledge Management
Request Fulfillment
Configuration Management Database
It is recommended to know the following for each ITSM application:
Baseline Application Functionality
Basic and advanced features in baseline installation of the current release
Functionality and features added or changed in the current release
State model and default process flow
Basic and advanced operations performed by users and the system
Architecture and Security
Key tables used in the application
Relationships among application tables
Roles and default Access Controls
Primary application components (Script Includes, Business Rules, etc.)
Integration capabilities
Business Cases / Use Cases
Value proposition
Key Performance Indicators and Benchmarks
Selection of appropriate features and functions to meet business requirements
Proven Practices for Implementation
Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
Implementation solutions that work in conjunction with baseline application functionality
Exam Preparation
ServiceNow CIS-ITSM Delta exam is a non-proctored, timed exam consisting of approximately (9) questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:
• New features and functionality
• Updated or changed features and functionality
• Deprecated features
Once the exam starts, you will have 60 minutes to complete it.
Source Materials
Delta exam questions are based on the Quebec Release Notes and product documentation that describe the updates to this release's products and features.
Question Formats and Responses
• Multiple Choice (single answer):
For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.
• Multiple Select (select all that apply):
For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.