Quality Management for Business Excellence

• Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 

• Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?

• Are you working in the field of Quality Management and want to refresh your knowledge?

Here is what everyone in the organization should know:

• Definitions of Quality

  • How can you achieve quality if you don't understand what quality is?

• Why do businesses need to produce quality products?

• Understand Garvin's eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

• Difference between Quality and Grade

• Difference between Quality Assurance and Quality Control

• Quality Management System

• History of Quality

• Quality Tools

  • Learn about seven basic quality tools.

• Quality Costs - or the Cost of Poor Quality (COPQ)

  • Visible and invisible costs of quality

  • Prevention cost, appraisal cost, internal failure costs and external failure costs

  • Why do we need to measure the cost of quality?

• Quality Awards - Deming Award, EFQM and MBNQA

  • In this section, you will learn about these three top global quality awards.

• Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.

  • In this section learn about the life and teachings of these quality gurus.

• Understanding waste

  • Three broad categories of waste: Muda, Mura and Muri

  • TIMWOODS

    • Transportation

    • Inventory

    • Motion

    • Waiting

    • Overprocessing / Extra Processing

    • Overproduction

    • Defects

    • Skills Underutilized / Non-Utilized Talent

OVER 14,000 HIGHLY SATISFIED STUDENTS HAVE ALREADY TAKEN THIS COURSE.