Production Support - Site Reliability Engineer

This course is for both beginners and experts who want to brush up their knowledge about SRE. This tutorial will guide you to understand responsibilities of SRE and the criticality of this role. You will be able to answer how operations support team contribute in Agile framework under DevOps model and how the balance between releasing new features and making sure that they are reliable for its consumers. This is achievable due to understanding of how applications work, which are the important elements you need to look at while working in an application, deep understanding of how monitoring tools work and their usage in your application based on requirement. In this course the students will learn about few of the widely used tools in monitoring. This course will also touch base the incident and change management work which SRE needs to perform as part of their role.

The contents of this course are: what is an information technology system, understanding an application, who are the users of these applications, how different teams are structured in an application, roles of SRE in production environment, levels of production support and important elements for SRE to consider in their day to day work to keep the ship sailing.