This course will show you standard troubleshooting techniques for data center and network operations. Learn how to properly troubleshoot network systems with popular Ping and OSI model techniques. The course also includes practice labs, configuration tool, and whiteboard. Great for network administrators, support technicians, and certification students!
Learn industry standard troubleshooting techniques
Learn how to troubleshoot Cisco network devices
Essential training course for all certification students
Practice online or at home with included virtual labs
There are a variety of different techniques recommended for troubleshooting network problems. The idea is to isolate the error to a network device, fix the problem and verify that network connectivity is restored.
Switch Interface
Trunking
EtherChannel
Static IP Routing
IP Routing: OSPF
IP Routing: EIGRP
Access Control Lists
IP Default Gateway
Whiteboard Tool
The operational support of any enterprise network includes a significant amount of time troubleshooting network problems. It is typically the network operations group that manage incoming problems reports and resolve network issues. There is a support apparatus as well that includes third party vendor contracts with defined SLAs. The vendor contracts specify the maximum amount of time to respond to downtime where the network is unavailable and fix network issues. Any complex problems are escalated and the results of root cause analysis are sometimes used to inform new upgrades and network design changes.