Microsoft Dynamics 365 Customer Engagement (CRM): Getting Started
Customer Relationship Management, or CRM, is core to all businesses today. This course teaches you the basics of Microsoft's CRM solution, Dynamics 365 Customer Enagement, which includes Sales, Customer Service, Field Service and more. Check out this Plural Sight Course and learn all the basics about Microsoft's Customer Engagement.
At the core of every business is customers. Successful businesses know they need to engage with their customers, not only in the initial sales process, but also afterwards, when the customer needs service and support. In essence, this is Customer Relationship Management, or CRM.
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