MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Skills measured:
Identify platform capabilities in Dynamics 365
Describe artificial intelligence and mixed reality in Dynamics 365
Describe model-driven apps
Candidates who earn this certification will have a broad understanding of the customer engagement capabilities of Dynamics 365, along with its apps, components, features, and more.
This certification is a good fit if:
IT professionals who want to show a general understanding of the applications they work with
Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
Developers who want to highlight their understanding of business operations and CRM
Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level
You previously took Dynamics 365 Fundamentals