Mapping Customer Journeys & Dealing With Customer Complaints

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

This concise two part course explains:

• What customer experience means

• The 6 key elements of a great customer experience

• Common mistakes businesses make

• How to apply each element in business for fast, profitable, sustainable growth

• How to deal with customer complaints

• How to turn customer complainers into customer advocates

By the end of the course you will:

• Understand what areas of business impact the customer experience

• Know the 6 key elements of a great customer experience

• Understand how you can turn a customer complaint into a win for your business

Who is Nigel Greenwood?

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.