Jira Service Desk Server for Agents

Jira Service Desk for Agents and Administrators covers the functions and concepts of Jira Service Desk and is intended for agents and new Jira Service Desk administrators. After this course, you should be able to run your Service Desk with useful SLAs and queues, support your customers through a well-designed customer portal, and manage the whole system with automation and updated customer notifications.

If you're newer to Jira, we suggest completing Jira Server for Beginners and Jira Server for Power Users before taking this course.

In this course, you'll learn how to:

• Leverage Jira's robust permission scheme to protect customer privacy and security

• Integrate with a Knowledge Base to reduce support load/needs

• Reduce staff time needed for triaging issues

This training was written using Jira Service Desk version 4.5 for eLearning and will take about 4 hours.