ITIL4 Foundation Exam Preparation Questions

ITIL® (IT Infrastructure Library), is a de-facto standard known by IT professionals in Information Technology Service Management. ITIL Foundation training is the entry level training in the ITIL certification path. The content is aligned with the syllabus announced by the Accreditor. ProcessPark is an accredited training organization certified by Peoplecert.

In this foundation course candidates gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

1. Service management as a practice

2. The ITIL service lifecycle

3. Generic concepts and definitions

4. Key principles and models

5. Selected processes

6. Selected functions

7. Selected roles

8. Technology and architecture

9. Competence and training