4.4  181 reviews on Udemy

Service Desk Analyst Crash course for beginners.

Service Desk Analyst | IT Help Desk Professional | L1 IT Support | Global Service Desk (GSD).
Course from Udemy
 1734 students enrolled
 en
Windows 10 Operating system Installation.
Windows 10 32bit vs 64bit / Windows 10 Different Edition.
MS Office 2016 Installation/Uninstallation.
Outlook 2016 troubleshooting.
Request/Incident Ticket Creation Service Now ticketing tool.
Service Desk Analyst Interview Question and Answer.
Service Desk Call Handling Demo Call.
Bonus: Career in Service desk or Career after Service Desk Analyst Job.
Use of Citrix Director and vCenter Console in Service Desk role.

This course is designed to help you to crack an interview for an IT Support/IT Service Desk/Service Desk Analyst.

Do you want to start your career in the IT world? Then You are in the right place!

When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, and of course, troubleshooting all that.

The instructors' experiences sum up to more than 9 years in total in this field, so you will get all the necessary information which helps you to start your career in the IT world.

We structured the course from the most basic knowledge required, Installing Windows 10 OS and basic software installation.

This is completely job-based training, we have covered all the topics in this course which help you to Crack the interview, but yes you should need to have the basic knowledge of the computer to start this course.

All topics are not covered in this course since it is a crash course, We will deliver another Course called "Service Desk Analyst Job-Based Training" in which you will get all the required contents.

As more than 70% of the course contents are practical demonstrations, and to maximize your learning experience outcomes, we highly encourage you to have a test PC to apply and practice.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

All the best! Join now! and please please provide your feedback that really matters for us.

Service Desk Analyst Crash course for beginners.
Free
per course
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