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IT Service Management Foundation based on ISO/IEC 20000

Pass the ITSM certification on the first attempt. 116 questions
Course from Udemy
 70 students enrolled
 en
ntroduction to IT Service Management The Service Management System (SMS) Service Design and Transition The service delivery processes and their relationships The relationship processes and their relationships The resolution processes and their relationships The control processes and their relationships

IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011.

**** This course does not content the study material. This course contains 116 questions  ****


IT Service Management Foundation based on ISO/IEC 20000
$ 19.99
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