Interviewing Techniques for the Insurance Professional

This course explains the methods used by insurance claims and investigative personnel to obtain as much material information available to the insured and witnesses. The course discusses that interviews happen everywhere to everyone. The insurance professional will use techniques first developed by police and military authorities who conduct interrogations, though taking the concept of interrogation and turning it into softer and more informal interviews. The insurance professional uses various techniques for obtaining information. 

The course covers the following:

1. What is the interview?
2. When is the interview a scientific exercise?
3. When is the interview an art form?
4. What is the purpose of the insurance interview?
5. How does the interviewer prepare?
6. What is important about body language?
7. How does the interviewer obtain control of the interview?
8. Obligations of insurers when insurance fraud is suspected.