Email Etiquettes when dealing with International clients

The world is getting closer together, through the Internet, which allows contacts on different sides of the world to get in touch instantly, and through businesses, which frequently work in multiple geographic locations. This diversity is one that has not previously been seen in the business world, but is increasingly an every day reality for international business people, who might work with clients/suppliers from around the world. Communicating effectively across cultural lines and barriers, whether within your team, or with clients/suppliers, can be difficult.

Do you want your English in your emails can be better understood by International Audiences?

Do you want to better deal with people coming from different cultures?

From an experienced Global Business Management instructor comes this valuable course on email writing skills.

Plain English simplify your content writing

To simplify the English used in your emails to foreign contacts since sometimes email messages have become so convoluted that the intended message is lost. Plain English is clear, straightforward expression, using only as many words as are necessary. It let their audience concentrate on the message instead of being distracted by complicated language. You can make sure your foreign audience understands the message easily.

Overly complicated, bureaucratic language and corporate jargon have infiltrated much contemporary writing and limit our ability to communicate.

Being able to communicate effectively is one of the most important life skills, we'll teach you there're 14 principles in Plain English writing.

Ensure overall Readability in your email writing

Editing should always really be the second part of the writing process. Especially for very important emails, it needs to be clear, it needs to be concise. We know when it comes to email communication. If you're not clear, chances are your email may be ignored, or someone will never come back to it later. You want to be as clear and concise as possible.

Especially many of your foreign audiences, English is their second language. Your goal is to make your message clear, not to confuse your audiences.

We'll let you know how to check the Readability of your writing, and some online tools can be very useful.

High context vs. Low context culture

It's been said that when American want to say 100 things, they will verbalize 150 things. For they are explicit in their use of langauge in the communication. However, when Japanese verbalize 70 things, they're trying to get the other person to understand 100. For they are using implicit understanding, and sometimes non-verbal cues to get their point across.

Cultures can be separated into two groups with regards to communication, i.e. High and Low context culture. You need to prepare different methods to deal with these two different cultures.

Cross Cultutual Communication can be very tricky

One of the key elements of international communication is understanding your audience, and this means familiarizing yourself with their culture. If you’re randomly discussing terms and closing contracts with suppliers or clients from around the world, this can be a hassle as you will have to learn multiple cultures.

You better master the basics of email and communication etiquette for the cultures you frequently work with. This is important, because every culture has different communication standards. For example, in many cultures it’s important to start an email with a greeting, to ask about the client’s family, or to make small talk first. In other countries, it is impolite to ask about personal life and emails should be kept brief and to the point.

You do want to start most emails with courtesy. The brisk, no-nonsense business emails are mostly only used in the USA, and they can be offensive elsewhere.

There're 10 countries in our culture base, i.e. Brazil, China, Finland, France, Germany, India, Japan, Korea, United Kingdom and United States of America.

British indirectness

Want to know 15 Things British people say (But Don't Mean) ??

Enrol now to make your next business email to a foreign contact more successful.

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