How to deal with Difficult People and Manage Conflict

While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset.

Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people.

So on this course, you'll learn:

• About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour

• About the roles we play in conflicts and how unconscious biases affect our ability to think rationally

• How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives

• How to truly listen

• How to structure a difficult conversation

• How to deal with others' emotions

• When to walk away!

Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook.