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   3.8  57 reviews on Udemy

FREE Complete Beginner Course: Technical Support Overview

Overview of DNS, DHCP, Client/Server Architecture, Remote Tools, TCP/UDP, OSI Model, and more.
Course from Udemy
 1245 students enrolled
 en
Student will learn overview of OSI model
Learn skills, experience and personality of the Technical Support Role
Best practices for opening, updating and closing tickets.

This FREE course is a continuation of a series to improve your IT skills at no cost. Below is the list of topics discussed over the course. Please note this information is an introduction.

  • Topics covered are as follows:

  • Overview of DNS concepts

  • How does DHCP work?

  • Introduction to Client / Server Architecture

  • Remote Tools

  • TCP/UDP (IPV4) For Beginners

  • Introduction of OSI Model

  • Understanding Tech Support Role

  • Elements needed to succeed

FREE Complete Beginner Course: Technical Support Overview
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