Demand and Work Management: A Practical Guide

If you are overwhelmed by the amount of work requests you get every week or even every day, and are challenged by juggling not only your workload, but the workload of your entire team or department, it is time to consider another approach. In this course, Demand and Work Management: A Practical Guide, you will learn the skills, approaches, tools, and techniques to advance your essential demand and work management skills. First, you will learn a solid definition of what demand management is, why it is an important element of any organization, and cover the numerous benefits of having a solid demand management process and approach. Next, you will discover the critical distinction between ‘demand’ and ‘work’ in conjunction with three discreet work types: operations, projects, and initiatives, that drive all demand and work in an organization. Finally, you will explore how to create backlogs, perform grooming, design portfolio/program/project management structures, setup Kanban boards, and model teams to support a variety of demand and work processes. When you’re finished with this course, you will have the skills and knowledge of demand and work management needed to implement proven techniques and processes to capture and manage demand from the executives to the end users and execute and deliver high-quality work outcomes.