Customer Service-Customer Romance - know your customer (KYC)

The customer is no more King but the Kingmaker, that’s how important customers are in ensuring excellent customer service and customer experience. Customer are the reasons why we’re in business and they are our No.1 bosses. This customer service course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important customer relationship. The effect would be an enhanced customer relationship that would increase business revenue and drastically improve the students personal input in customer service management and to improve their professional customer service  relationships.