Customer | At Your Service

There is no question about the impact great customer service has on an organisation. Customer – At Your Service will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

Here’s a test. You find out that your boss’s boss is going to come in the next day and will be giving you feedback on your customer offer, based on their experience with you. Do you [a] stay back late making sure everything is just so and meet with your team to set out your expectations, or [b] do everything just as you always do? If you answered [a], then it’s highly likely you don’t have a customer centric culture, and you need a new strategy, stat!

Let Learoy challenge your current customer service strategy, expand your idea of what best practice customer service is, and guide you in providing the service, that you as a customer/human, would want to receive.

Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.

Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.

Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.

If you would like to really challenge yourself, join us for the entire Customer – At Your Service course.