Crash Course on Crisis Management and Crisis Communication

Crisis is unexpected and unforeseen events. this is different from risk. its appearance is unknown and can create devastating impact. the impact last for a very very long period. Crisis management and crisis management planning can protect organizations against complete failure if (when) a catastrophic Crisis occurs.

Companies have lost Billions of Dollars due to lack of awareness and training on crisis management and crisis communication.

Cost of poor communication is approx. $37 Billion...

Source: Provokemedia

1. Do you have a crisis plan?

2. Do you have a message and communication team and channel ready?

3. Do you have a company spokesperson?

4. Do you have a plan to communicate with the stake holders, media, external agencies?

5. Do you have a social media response team?

6. Do you have a road map for response time?

7. Do you know how to communicate in crisis?

8. Do you have a sop and a flexible sop?

9. Do you have the checklist for crisis management?

Do you have answers to these tough questions?  If no, Then probably this is for you.

What you'll learn:

• What is a Crisis?

• Case Studies of Crisis & Lesson Learned

• Are you prepared to deal with crisis?

• Different Types of Emotions

• Classification of Crisis

• The 6 Essence of Crisis

• Crisis Cycle Identification

• How do you identify (Crisis)?

• Disaster management 

• Crisis Management

• Is Crisis Management Plan necessary?

• Key Questions on Crisis

• Steps in Crisis Management

• The 5 Foundations of Crisis Management ‘MBA RL’

• 23 Do’s and Don’ts: Response to Crisis

• Crisis Team Formation

• Crisis Management Plan (template)

• Key Factors of Crisis Management

• Emergency Checklist & Drill

• Crisis Communication

• 5 C’s of Crisis Communication

• Stages of Crisis Communication

• 10 Rules for Crisis Communication

• Social Media Crisis Response Plan

• Communication on Social Media

• Handel Difficult Communication / People

• Effective Crisis Communication

• Communication Channels

• 10 Easy Steps to Lead through a Crisis

• 14 ways to manage customer complaints

• 11 ways to deal with Criticism

• Have ‘RACI Model’ in Place

• Conduct ‘RAID’ and Check your ‘RADAR’

• Bonus for you!

  
  

Who should attend?

Anyone curious to learn about crisis management and crisis communication

Are there any Pre-requisites?

There are no prerequisites for attending this course, however an brief understanding of business impact, risk and business continuity would be useful.

What's included?

• Course Handout

• 5 Case Studies

• Bonus

• On completion, you'll be awarded an certificate.

  
  

Start Solving your challenge today in Easy way. I assure YOU that this course will help you to solve your challenge of Crisis Management and Crisis Communication. Don't miss the opportunity to instantly learn things which will make you better.

Let's get going!