Your organization's success is highly dependent on how successful you are in providing good customer service. The "Connecting with the Customer through Excellence in Customer Service" also known as the CONNECT Program is one such program designed to do such that. Here you will learn:
What Effective Communication Is
Why being proactive is the best approach to customer service
How to create a Customer Journey Map
How to listen actively and respond effectively
Best Practices in Phone and Email etiquette
The differences between being Assertive and Argumentative
How to handle challenging customers
Level up strategies in Customer Service