Sample Questions
Q) Which of the following types of printers use a fuser to print a document?
a) Thermal
b) Laser
c) Inkjet
d) A dot matrix
Q) The last step in the resolution of end-user ticket should be that of the following?
a) Create an incident records
b) Verify that the problem has been solved
c) Documenting the solution
d) Notify the user the problem is solved
Q) Which of the following memory module is a DDR3 chip?
a) PC-3200
b) PC2-4800
c) PC2-5300
d) PC3-8000
Q) Which of the following utilities can be used to diagnose hardware problems and DirectX drivers?
a) Device Manager
b) IT Management
c) msinfo32
d) dxdiag
Q) Which of the following is necessary to recover a system using ERD?
a) A bootable flash drive
b) The original installation CD / DVD
c) An ERD partition on the hard disk
d) A recovery disk for the system