CIS - ServiceNow - Service Management - ITSM

The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

ServiceNow - Service Management

ServiceNow Certified Implementation Specialist - IT Service Management

New York Release

• Exam Structure The exam consists of approximately (60) questions

• 90 minutes

• Exam Retakes cost of $75.

Exam Scope

• Incident Management 25%

• Problem Management 10%

• Change Management 25%

• Knowledge Management 10%

• Request Fulfillment 25%

• Configuration Management Database 5%