3.6  4 reviews on Udemy

Chat Based Customer Service For Travel Consultants

Master New Contact Center Technologies And Excel Working Jointly With Chat Bots.
Course from Udemy
 12 students enrolled
 en
Chat based customer service
Monitoring and managing travel specific A.I. chat bots
Omnichannel customer service tools
Successful positioning as a travel agent in the post-COVID job market

COVID-19 has caused massive layoffs among travel consultants. Travel companies are now focusing on implementing new automation technologies and the reality is that not all travel consultants will be hired back. Travel consultants, however, who understand the new workflows and know how to “collaborate” with A.I. chat bots will be invaluable in the post-COVID contact center.

  • Understand the A.I. automated contact center and the role of A.I. chat bots

  • Learn to operate any A.I. automation software to service customers

  • Understand new customer expectations and the multi-channel customer journey

  • Build your future and position yourself well in an A.I. automated contact center

A.I. Automation Training For Travel Consultants.

Big crises have always caused big changes in the travel industry. The dot com bubble in 2000 gave rise to the OTAs, the financial crisis in 2008 bore Airbnb and Uber and the pandemic is catalyzing call center automation with A.I. chat bots.

Travel consultants will work differently but they won’t be any less valuable. Now is the time to prepare yourself for this new reality and learn new skills that will make you an invaluable part of the travel contact center of the future.

This course is designed for travel consultants with no prior knowledge of A.I. based contact center workflows and technologies.

The course is divided into 4 sections. Section 1 starts with the basics of what A.I. based contact center automation is and why it is relevant today. In Section 2 we will have a closer look at how customer expectations have changed in the last decade and how it has impacted the customer journey. We will learn what multi-channel customer service is and how agents and A.I. bots are working together to provide a modernized customer service. Section 3 covers the essentials for you to excel in an A.I. automated contact center. We will go through real life A.I. based call center software, step by step. You will learn how to operate A.I. based omnichannel tools, from monitoring ongoing conversations, taking over conversations from the A.I., chatting with the customer and finding the right writing style. Hands-on practice and real life examples will make sure that you will later be able to apply this knowledge at your workplace with ease. In the last section, Section 4, we will look at how A.I. customer support will evolve in the next years and you will learn how to position yourself as an invaluable resource in an A.I. automated contact center.

Chat Based Customer Service For Travel Consultants
$ 94.99
per course
Also check at

FAQs About "Chat Based Customer Service For Travel Consultants"

About

Elektev is on a mission to organize educational content on the Internet and make it easily accessible. Elektev provides users with online course details, reviews and prices on courses aggregated from multiple online education providers.
DISCLOSURE: This page may contain affiliate links, meaning when you click the links and make a purchase, we receive a commission.

SOCIAL NETWORK