Quality management is the discipline of managing quality processes in organizations. This course provides an overview of quality management concepts. At the end you will be able to answer the following questions:
What is quality assurance vs. quality difference?
What tools can I use to improve quality?
Who are the founders of quality concepts?
What are the different methods of quality management approaches?
Is quality expensive?
etc.
The following topics will be covered in the training.
Introduction to quality
Quality Management
Quality Gurus
Cost of quality
Total Quality Management
Quality Control Tools
Quality Control Approaches
Quality Control Standards
Quality in healthcare
Quality in education
Quality in pharmaceuticals
Quality in food