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Integrating Social Media with F2F Customer Service

Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop
Course from Udemy
 13 students enrolled
 en
Recognize the importance of creating a positive, remarkable customer experience
Differentiate between customer service and a customer experience
Recognize the impact employees have on both the customer experience & sales
Cast the right employees into the right roles to create positive customer experiences
Explain a customer touchpoint
Clarify your business' purpose for using social media
Identify which social media tool is most appropriate to meet your business' goals
Augment a face to face customer experience strategy with a social media strategy
Discover How To Harness The Power of Social Media Sites To Ignite Your Business...

In this day and age when customer have too many choice and not enough time, it is important to deliver a remarkable experience.  These remarkable (or even less than remarkable) experience are often capture, recounted and shared online via social media.  

This course explores how brick and mortar, local businesses, can first create positive, remarkable customer experiences and then integrate those efforts with a solid social media presence thereby increasing foot traffic back to their stores.

This course consists of 5 modules with nearly 1.5 hours of videos plus worksheet and checklists to get your started.

Integrating Social Media with F2F Customer Service
$ 19.99
per course
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