In this course, we discuss what is often considered the most critical component of communication – listening. Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding, or comprehending a message as it was designed.
Since Human Resources professionals spend much of their day listening, this course will help you increase your listening skills while helping others to listen more effectively. This helps reduce mistakes and misunderstandings which will not only increase performance, production, and profits, but also help avoid unnecessary office drama.
If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Best Practices for Listening Effectively in Human Resources. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
Learning Objectives
Recognize the myths and problems in the current practice of listening.
Discover a working knowledge of the 3D Model of Listening.
Explore how to apply the 3D model of listening to the 9 most common contexts for Human Resources professionals.
Identify opportunities to reduce expenses and increase profits through engagement, retention, and innovation by improving your listening.