3.8  2 reviews on Udemy

Avaya Self-Service Developer

Learn how to develop Self-Service Applications for the Enterprise
Course from Udemy
 11 students enrolled
Avaya Self Service and Artificial Intelligence
Avaya Speech Applications and Artificial Intelligence
Prepare for the Avaya Solutions Architect - Exam
Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence
Become Intimately Familiar With The Avaya Experience Portal
Become A Telecom Expert

The Avaya Experience Portal and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new services

This Developer Training on Experience Portal includes:

  • Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.

  • Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.

  • Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.

  • Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.

  • Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.

  • Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.

Avaya Self-Service Developer
$ 94.99
per course
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