An Introduction to Incident, Change, and Project Management

Computer hardware and application support have become critical to the ongoing operations of nearly every business.  A formal process can help individuals and organizations clear the hurdles involved with change. In this course we discuss methodologies that can be implemented to standardize the processes and alleviate many of the burdens of change.

This course will help you learn the meaning of the broad terms and some tools and techniques that can be implemented to help manage change. We delve into data flows and processes associated with incidents, changes and full scale projects.  Lastly, we discuss simple controls that can be implemented, critical monitoring that should be performed, and important training that needs to occur.

This course is brought to you by Illumeo. Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job. Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination. Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.