Amazon Connect: A low-cost contact center in the cloud

Welcome to this beginner's guide to setting up a cloud-based contact center using Amazon Connect in under an hour!

This course will teach you how to build a contact center from the ground up using Amazon Connect - a cloud-based contact center solution aimed at cutting costs and simplifying this process. Learn how to setup the contacts center, configure agents to take your calls and to route these calls to give your customers the best experience possible, and even make outbound calls using a serverless function! This is ideal for technology enthusiasts, small and up and coming businesses, and even large enterprises wanting to save on costs and simplify their contact center solution.

You will learn:

- How to setup an AWS account and deploy Amazon Connect infrastructure

- Configure your contact center agents

- Setup routing profiles for your agents

- Use inbound contact flows

- Use outbound contact flows

- Put the solution to use by receiving calls and making calls!

There aren't even any requirements for this course - we will go through everything from setting up an AWS account through to having an up and running contact center that you can use for your personal interests are to start your business.

Let's go ahead and build out a contact center in the cloud!